Front Office Assistant Manager (Hotel)

SUMMARY:
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POSITION INFO:

Assistant Front Office Manager Duties and Responsibilities

• Assign tasks and ensure all staff positions are covered for the duration of shift
• Answer phone inquiries, direct calls and provide basic information
• Oversee and manage receptionists, and porters
• Address complaints and requests with quality customer service skills
• Recruit and train new employees
• Maintain office equipment such as photocopier, fax machine, telephones etc.
• Monitor front desk and ensure all employees comply with all procedures and policies
• Oversee mail deliveries, packages, and couriers
• Purchase, track, and invoice office supplies
• Create, organize, and maintain rosters for all employees
• Ensure front desk is covered at all times
• Perform bookkeeping, reservations, and clerical duties
• Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
• Managing the Room check chart and admin
• Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready

Assistant Front Office Manager Requirements and Qualifications

• High school degree or equivalent; or certification in management in related field preferred
• 2+ years of previous experience as an Assistant front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouragement to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the industry
• Strict adherence to company policy and procedures, mission statement, and sales goals”
• Own transport essential Work shifts