Front Office Attendant

SUMMARY:
We are a premier hospitality establishment known for our commitment to excellence and personalized service. Our property is a place where comfort meets sophistication, and we are looking for a Front Office Attendant to help us deliver outstanding guest experiences.

POSITION INFO:

Responsibilities

• Guest Reception: Greet and welcome guests warmly, assisting with check-in and check-out processes.
• Reservation Management: Handle room bookings, cancellations, and modifications efficiently using our property management system (PMS)/(OPERA). 
• Customer Service: Address guest inquiries, concerns, and special requests professionally and promptly.
• Communication: Answer phone calls and emails, directing inquiries to the appropriate departments when necessary.
• Payment Processing: Manage guest transactions, including payments, invoices, and refunds.
• Coordination: Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Upselling: Promote upgrades, packages, and additional services to enhance guest experiences.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in a front desk, customer service, or hospitality role preferred.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and property management software.
• Ability to multitask, prioritize, and remain calm under pressure.
• A professional appearance and positive attitude.
• Availability to work flexible hours, including weekends and holidays.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth within the hospitality industry.
• A supportive and inclusive team environment.
• Access to ongoing training and professional development.
• The chance to work in a dynamic and guest-focused establishment.