Front Office Attendant with hotel/lodge experience

SUMMARY:
The Front Desk Attendant is the first point of contact for guests and is responsible for providing exceptional customer service, handling reservations, check-ins, and check-outs, and assisting with guest inquiries to ensure a smooth and enjoyable stay.

Key Responsibilities:

• Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and assist with special requests.
• Reservations & Bookings: Manage reservations via phone, email, and online systems, ensuring accuracy in guest details.
• Customer Support: Provide information about hotel services, local attractions, and address guest concerns professionally.
• Payment Processing: Handle payments, issue invoices, and maintain accurate records of transactions.
• Administrative Duties: Maintain front desk logs, organize guest files, and coordinate with housekeeping and maintenance teams.
• Security & Compliance: Follow hotel security protocols and ensure all guest information remains confidential.

Key Requirements:

• Previous experience in hospitality or customer service is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., PMS) and basic computer skills.
• Ability to multitask and remain calm under pressure.
• Flexibility to work in shifts, including nights, weekends, and holidays.

POSITION INFO:
The Front Desk Attendant is the first point of contact for guests and is responsible for providing exceptional customer service, handling reservations, check-ins, and check-outs, and assisting with guest inquiries to ensure a smooth and enjoyable stay.

Key Responsibilities:

• Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and assist with special requests.
• Reservations & Bookings: Manage reservations via phone, email, and online systems, ensuring accuracy in guest details.
• Customer Support: Provide information about hotel services, local attractions, and address guest concerns professionally.
• Payment Processing: Handle payments, issue invoices, and maintain accurate records of transactions.
• Administrative Duties: Maintain front desk logs, organize guest files, and coordinate with housekeeping and maintenance teams.
• Security & Compliance: Follow hotel security protocols and ensure all guest information remains confidential.

Key Requirements:

• Previous experience in hospitality or customer service is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., PMS) and basic computer skills.
• Ability to multitask and remain calm under pressure.
• Flexibility to work in shifts, including nights, weekends, and holidays.