Front Office Customer Service Professional - contract

Recruiter:

Time Personnel

Job Ref:

CPT004341/Jol

Date posted:

Wednesday, March 26, 2025

Location:

Eerste River, South Africa

SUMMARY:
Are you immediately available for a 3-month contract position?

Our professional client in Eerste River, requires a customer-oriented person who can confidently attend to telephonic and face-to-face enquiries. You will be the go-to person for assisting the owner and senior staff with ad-hoc administrative duties.

Effective communication in primarily Afrikaans and English is required.

POSITION INFO:
REQUIREMENTS

Matric, well groomed with excellent communication skills in English & Afrikaans
Minimum 2 years experience in customer service or front of house
Professional attitude and confident
Good problem-solving skills
Self-motivated Team Player
Positive can-do attitude
Confidentiality with customers
Computer literate

DUTIES

Maintain neat and orderly front desk and reception room.
Ensure customers receive courteous and prompt service at all times
Coordinate scheduling of appointments and confirm all appointments, follow up visits and waiting-listed customers
Ensure customers are booked in correctly to maintain efficient patient flow for the schedule
Assist customers with selection of frames and other accessories
Prepare and explain quotations, prescriptions & payment procedures to patients
Forward and follow up on orders sent to the laboratory & any overdue jobs
Notify customers when goods are ready for collection
Weekly maintenance of files, checking progress & follow up with customers
Closing and opening of the office
Prompt and Accurate invoicing
Maintain up to date knowledge of Medical Aid procedures, process claims accurately
Receive payments and release goods in accordance with company policy
Process petty cash
Ensure outstanding accounts are followed up relevantly.
General administration duties
Maintain patient files and records accurately, timeously, and up to date
Ensure all costing tariffs and prices are up to date
Maintain stock, stationery, and other sundry items, as and when required
Typing reports.
Stock taking

Salary dependent on experience

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