SUMMARY:
We are seeking an experienced and proactive Front Office Duty Manager to oversee and manage the daily operations of the front office at our 5-star game lodge. The ideal candidate will ensure exceptional guest service, efficient check-in/check-out processes, and smooth operation of front desk activities, while maintaining the high standards expected at a luxury property.
POSITION INFO:
Key Responsibilities:
- Guest Service: Manage guest check-ins and check-outs, ensuring a seamless and memorable experience for every guest.
- Staff Supervision: Oversee and support front office staff, providing guidance and training to ensure high standards of service and performance.
- Operations Management: Handle daily front office operations, including managing reservations, handling guest requests, and addressing any issues or complaints promptly.
- Coordination: Collaborate with other lodge departments to ensure smooth communication and coordination of guest services and requests.
- Reporting: Maintain accurate records and generate reports on front office activities, guest feedback, and operational issues.
- Problem Resolution: Address and resolve guest concerns or problems with professionalism and efficiency, ensuring guest satisfaction.
- Quality Control: Monitor and enforce adherence to lodge policies and procedures, ensuring compliance with luxury service standards.
Requirements:- Experience: Recent experience working on Opera system
- Minimum of 3-5 years of experience in a front office management role, preferably in a 5-star or luxury hospitality environment.
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