Front Office Receptionist

As a Front Office Receptionist, you will be required to:

• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us
• Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
• Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
• Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

To be a Front Office Receptionist ideally you must have:

• Proficient level of IT systems
• Fluent English, both verbal and written (bilingualism is highly desirable)
• A good understanding of versatility and the ability to apply this competence on the job role