Front Office Service Ambassador

SUMMARY:
answering phones, face-to-face guest queries, filing and taking reservations.

POSITION INFO:

At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.

As our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell.

Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cochere’ to bid them farewell.

Requirements:

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Matric

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Hospitality-related Tertiary Qualification (advantageous)

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Experience as a Front Office receptionist

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Work various shifts

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Work across multiple functions (luggage handling, drive, reception etc.)

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Driver’s license

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Computer Literate, including: MS Office and Opera previous relevant experience at 4* establishment

Competencies:

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Planning

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Presenting

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Client focus

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Initiative

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Situational awareness

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Flexibility

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Service-oriented

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Adaptability

We offer:

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An empowering environment.

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A remuneration package including risk benefits

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21 working days leave per annum

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Other company benefits

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Training and development opportunities

Alternatively, you can e-mail your CV to

(Please specify the job title in the subject line of your e-mail)

Please apply by no later than close of business on 22 November 2024

Preference will be given to candidates who meet the requirements of our Employment Equity Plan