Front of House Manager

SUMMARY:
Exclusive wine estate seeks Front of House Manager

POSITION INFO:

Job Opportunity: Front of House Manager

We are looking for an experienced and professional Front of House Manager to ensure a seamless guest experience from arrival to departure. If you have a passion for hospitality and leadership, this role offers an exciting opportunity to make an impact.

Responsibilities:

• Perform and oversee all duties related to guest relations, night audit, and duty management.
• Respond promptly and efficiently to guest needs and complaints.
• Conduct daily briefings for staff on VIPs, site inspections, specific functions, and important updates.
• Maintain constant communication with relevant departments.
• Coordinate and prepare staff rosters to ensure adequate guest relations coverage.
• Uphold high standards of conduct, uniform, language, and grooming among staff.
• Handle disciplinary actions when necessary.
• Organize monthly meetings and regular petty cash checks/end-of-month reconciliations.
• Ensure current SOPs are followed and updated as needed.

Requirements:

• Hospitality qualification (diploma or degree).
• 4–5 years of management experience (preferably in a 5-star environment).
• Strong computer and administrative skills.
• Fluency in English.
• Ability to work independently and handle pressure effectively.
• Exceptional interpersonal and communication skills.
• Excellent guest service orientation and people skills.
• Professionalism in dealing with distinguished clientele.
• Well-presented, enthusiastic, flexible, and accountable.

What We Offer:

• A dynamic work environment with a focus on excellence.
• Opportunities for professional growth.

📧 How to Apply:
Send your CV and cover letter to khula.

Elevate your career in hospitality—apply today!