Front of House Manager (Hospitality industry/Hotel industry)

SUMMARY:
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POSITION INFO:

Are you a dynamic, energetic professional looking for your next big challenge? An exciting opportunity has arisen for a Front Office Manager at an up-market hotel based between the blossoms of the Southern Suburbs of Cape Town! We're searching for a vibrant leader who is passionate about delivering exceptional guest experiences and driving a high-performing team.

Please kindly apply directly or send your CV to

Key Responsibilities:

• Lead the Team: Motivate and inspire the Front Office team, fostering a culture of collaboration and accountability to promote staff engagement and retention.
• Strategic Management: Understand hotel strategy, business mix, and peak periods to manage team outputs and enhance performance agility.
• Guest Service Excellence: Ensure timely, accurate, and friendly guest service delivery by all Front Office staff.
• Elevate Guest Experiences: Delight our guests with innovative and outstanding service.
• Handle Guest Feedback: Own and resolve guest complaints with professionalism.
• Reporting & Analysis: Generate and analyze Front Office reports and review management accounts.
• Budgeting: Develop and submit annual departmental budgets.
• Financial Control: Ensure strict control over all Front Office financial functions, including budgets, petty cash, and floats.
• Efficient Scheduling: Manage staff scheduling based on business levels.
• Staff Training: Conduct regular guest service standards training.
• HR Management: Oversee all staff processes, including recruitment, performance management, and conduct.
• Service Standards: Review and maintain all Front Office service operating standards (SOPs).
• Alignment with Strategy: Ensure the Front Office team aligns with the overall Guest Experience strategy.
• Revenue Growth: Develop and implement upselling techniques to maximize revenue and profits.
• Site Inspections: Assist with conducting site inspections as needed.

Requirements:

• Matric and a hospitality qualification from a recognized South African or international educational institution or relevant tertiary qualification.
• Minimum of 5 years of experience in a similar role in a busy, up-market hotel.
• Proficiency in technology, including Micros, Opera/speed point machine, and MS 365.
• Proven track record of leading, managing, and developing a team.
• Security and Health & Safety experience is advantageous.

Competencies:

• Dedication to quality
• Strong organizational skills
• Leadership and team-building abilities
• Service-oriented approach
• Analytical and decisive thinker
• Ability to work independently and use initiative

What We Offer:

• An empowering and inclusive work environment.
• A competitive remuneration package, including medical aid and retirement benefits.
• 21 working days of leave per annum.
• Additional company benefits.
• Ongoing training and development opportunities.