Front of House/Guest Relations - Lower Zambezi, Zambia

A new 5* lodge has opened on the Lower Zambezi. It is one of the most luxurious in the region and is set to become the top safari destination on the Lower Zambezi. This is a very exciting opportunity to become part of the new team. 

You will be responsible for running of the front office and guest relations in order to cover guest activities, hosting of guest, staff management and welfare, staff training and motivation.  Entertainment, safety and needs of all guests by means of expert and professional guidance and service at all times.  To provide a high standard of service to all guests, ensure that the guests have an unbeatable ‘African Experience’.

You will model service leadership, integrity, energy and above all be committed to creating and consistently delivering an outstanding hospitality experience for the lodge Guests.

MINIMUM REQUIREMENTS:

• Solid experience in a 5-star bush/safari establishment
• Tertiary Diploma/ Degree – Hotel Management or Lodge Management Diploma/ Degree – advantage
• Must be prepared to live-n
• Thrives in a remote environment
• Passionate about customer service and delivering the best Guest best experience
• Passionate about the African Bush, conservation and wildlife
• Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
• Unrelenting attention to detail and high standards.
• Structured manager with experience of leading diverse teams.
• Open minded and able to think outside of the box.
• The ability to motivate and inspire yourself and others.
• Excellent interpersonal skills and communication.
• Fluent in English essential. Other European languages are beneficial.
• Zambian citizens would be preferred