Frontline Receptionist (Animal Clinic)

SUMMARY:
If you have a passion for helping animals and supporting people, along with strong organisational and administrative skills, this role could be the perfect fit. As the receptionist at our client's bustling animal clinic, you’ll not only be the first point of contact for their clients but also an essential team member who helps make a real difference in the community.

POSITION INFO:
Role:  Frontline Receptionist
Location:  Hermanus, Overberg, Western Cape
Salary:  TBC

What’s in it for You?

• Meaningful Work: This isn’t just any reception job. Every day, you’ll contribute to a cause that truly matters—helping animals in need and supporting clients.
• A Diverse Client Base: You’ll interact with people from all walks of life.  If you’re empathetic and approachable, you’ll thrive here.
• Supportive Environment: Though the clinic can be a busy and sometimes noisy place, you’ll be surrounded by a team that’s dedicated to animal care and ready to support you, especially when facing tough situations.

• People-Oriented: You enjoy working with people, showing empathy, and communicating clearly—especially when talking about financial matters or account balances.
• Organised & Detail-Oriented: You have strong administrative skills and can efficiently manage appointments, handle account details, and stay on top of the clinic’s workflow.
• Compassionate: Working with animals means understanding that some cases are tough. You’ll need to handle end-of-life situations with care and empathy, while also recognising the severity of injuries and illnesses.
• Resilient: This role can be emotionally challenging, but if you’re calm under pressure and grounded in your passion for helping animals, you’ll find it fulfilling.
• Comfortable in a Fast-Paced Environment: The clinic is a lively, sometimes hectic place. You should be able to stay focused and calm amidst background noise and busy schedules.

• Experience in administrative or reception roles, especially with debtors and account management.
• Ability to ask for payments tactfully and check balances before approving further treatment.
• Familiarity with Digitail or similar software (a bonus, but not essential).
• Confident with email and phone communication.