GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

 Brief CSSR Job description

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages

• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)

• Located in South Africa

• Permanent residence permit/ South African ID holders only

• Excellent Computer literacy & technical skills

• No criminal record.

• Flexibility to work shifts

• Previous customer service experience preferred

Employment terms and conditions

1. Remuneration: R200 000 CTC per annum

2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Operational hours: Mon - Fri between 9am and 7pm.

- Rotational shifts Mondays – Friday includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

- Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)

4. Training: 7 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from office position, work from home to be considered after probationary period.

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.

- UPS Solution required during load shedding (Inverters available for purchase via our office or own solution accepted).