SUMMARY:
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POSITION INFO:
We are looking for a **Driver GL Expert** to manage and support the operational processes related to driver accounts. This is a 6-month contract role where you’ll assist drivers with inquiries, resolve account issues, and ensure a seamless customer experience. If you're detail-oriented, enjoy problem-solving, and have a passion for customer care, we’d like to hear from you!
Key Responsibilities:
- Manage and oversee driver accounts, ensuring data accuracy and timely updates.
- Assist drivers with account setup, updates, and troubleshooting.
- Investigate and resolve operational issues related to driver profiles.
- Provide guidance to drivers on policies and procedural changes.
- Collaborate with internal teams to streamline processes and enhance the driver experience.
- Ensure driver-related activities comply with company standards and guidelines.
Qualifications and Experience:
- **Matric (Grade 12)** is required.
- **Customer care experience** is essential, preferably in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Strong digital literacy and proficiency with software platforms.
- Ability to manage multiple tasks efficiently and meet deadlines.
