GUEST HOUSE MANAGER - UMHLANGA (6 month contract) Live-in position

The incumbent will be responsible for supervising and managing the daily activities of the guesthouse and to ensure that each department runs efficiently and to ensure the entire property is well maintained.

Minimum Requirements:

• Matric
• Hospitality Management qualification
• 5 Years Hospitality Management Experience
• 3 Years Customer Service Experience

Responsibilities:

• Supervision and assistance with the serving and preparation of breakfast
• Supervision and assistance at the reception area with bookings, attending to calls and queries
• Ensure debtors are paid and updated
• Responsible for overall maintenance of guesthouse and ensuring issues are resolved timeously
• Ensure the guest house website is updated with the most recent information and pictures
• Responsible for overseeing the housekeeping function – inspection of rooms, laundry, linen, amenities
• Ensure each guest receives a welcome letter and treat on arrival
• Ordering of supplies and groceries within allocated budget
• Responsible for stock take on Bar Stock and balancing with the sales for the week
• Responsible for guest check in and advising on places of interest, leisure etc.
• Attend to guest queries and issues
• Responsible for being on standby 24/7

Skills and Competencies:

• Must have a High Attention to Detail
• Must portray a strong sense of Accountability
• Must have a strong sense of Customer Care and Service Excellence