GUEST RELATIONS/EVENTS MANAGER – Extreme adventure luxury destinations

Our Client offers an extreme adventure destination experience which is at the top end of luxury and exclusivity.  The company is multi-award winning with a high global reach of both clientele and employees.

They are looking for a Guest Relations Manager who will be the initial and ongoing point of contact with their Clientele. The role is characterized by long, unsociable work hours during season, with a 24/7 approach to work. There is more flexibility outside of the season

The role involves:

• Onboarding of all guests across their camps, including day trips and expedition clients
• Maintenance of the online program to reflect guest status
• Updating guest pre-trip comms in collaboration
• Managing relationships with external partners – hotels, transfers etc
• Responsible for all guest interactions in Cape Town
• Serves as the main contact for guests in Cape Town and responsible for communications with guests
• Liaison with hotels to confirm briefing venues
• Managing briefings which includes:

The person:

• 6-8 years’ experience in project management, event management and/or guest relations handling complex projects / events
• Proven track record and outstanding ability to be client facing (polished, confident, able to engage at all levels); able to hold their own with high net worth clientelle
• Excellent communication skills (oral and written)
• Strong project management skills – able to multi-task and handle multiple (and conflicting) priorities
• Agile, unflustered and able to problem solve
• Thrives under pressure, shows the tenacity to keep on going no matter what
• Experience in tourism an advantage but not essential