SUMMARY:
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POSITION INFO:
Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany. We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.
- Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
- Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
- Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer friendly.
- Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
- Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing customer experience and developing sustainable solutions.
PERFORMANCE METRICS:
- Achieve weekly call and task targets.
- Adhere to standard operating procedures (SOPs) and maintain service quality.
- Delivery exceptional customer satisfaction, contributing to positive feedback.
- Meet punctuality and attendance requirements.
QUALIFICATIONS AND REQUIREMENTS:
HARD SKILLS:
- Fluency in the required customer language Read, Write, and speak (German and English).
- Basic proficiency in English for internal communication.
- Previous experience in customer support or a related field is desirable.
SOFT SKILLS:
- Strong customer focus and a genuine desire to help others.
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
- Excellent problem-solving skills, with a focus on achieving customer satisfaction.
- Ability to work collaboratively in a team environment and contribute positively to the company culture.
- Strong organizational skills and attention to detail.
WORKING HOURS: ROTATIONAL SHIFTS:
- Monday to Friday: 08:00 – 19:00
- Saturday: 10:00 – 14:00
REMUNERATION PACKAGE:
- On Target Earnings: 28,000
- Basic Salary: 24,500.00
- Shist Allowance: 500.00
- Commission & Incentives: 3,000.00
EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT
- Medical Insurance
- Home and Trauma Assist: Emergency and trauma support services.
- LMS: Access to our learning platform for personal and professional growth.
