German Customer Service Agent

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000115/ZJ

Date posted:

Thursday, July 18, 2024

Location:

Capetown, South Africa

Salary:

R22000 Monthly

SUMMARY:

GERMAN Customer Service Agents Required In Western Cape to Start ASAP!!

If you are German -speaking & passionate about exceptional Customer Service, then we would like to hear from you!

POSITION INFO:

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements

A matric certificate or equivalent qualification

German language skills (verbal & written)

Passionate about customer service

Strong analytical and problem-solving skills

Technical abilities

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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