German / Dutch Speaking Customer Service Agent

SUMMARY:
Are you fluent in German / Dutch and passionate about delivering exceptional customer care?
Are you ready to embark on an exciting journey with a leading Global Media Subscription industry?
Our client is searching for a dynamic and motivated individual to join their team. 
This role is remote working and will involve shift work.

POSITION INFO:
REQUIREMENTS

• Matric, proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• English language is a must and further languages such as Dutch, German, Italian would be required
• Solution orientated individual
• Always willing to go the extra mile for customer satisfaction

• Ensure excellent service standards and maintain customer satisfaction
• Manage incoming calls and responding to customers emails
• Providing product and service information to customers
• Identify and escalate issue to the Customer Service Team Leader when necessary
• Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers