German Speaking Customer Service Consultant

SUMMARY:
German Speaking Customer Service Consultant

POSITION INFO:

Job Description Work for a prestigious airline brand on various work streams

Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages

Workon airline reservations systems & handle voice calls in English & German may include some written correspondence.

Fully paid product and systems training provided.

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels.

Demanding and time-sensitive call center environment

Requirements

Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered)

Located in South Africa

Permanent residence permit/ South African ID holders only

Excellent Computer literacy & technical skills

No criminal record.

Flexibility to work shifts

Previous customer service experience preferred

Benefits

1. Remuneration: R200 000 CTC per annum

2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Operational hours:24/7; 365 days per week

- Rotational shifts Mondays – Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

- Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key)

4. Training: 4 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from home may be considered:

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.

- UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).

Current Shift Pattern:

• 09:00 – 17:30 (Early Shift)

• Rotational Roster

• 10:30 – 19:00 (Late Shift)

• 09:00 – 17:30 (Saturday)

• No shift on Sundays (OFF)

• Shifts move forward by 1 hour to account for Daylight Savings

• Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject to change based on client requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.