German Speaking Customer Service Consultant - Cape Town

German Speaking Customer Service Consultant - Cape Town

As a young dynamic team, we integrate seamlessly into the structures of our customers. Through flexibility and dynamism, we offer scalability for companies and start-ups at every stage. Furthermore, through a broad-based leadership team, we offer first-class expertise not only in customer service but also in many other areas, such as sales, legal, legal tech, SaaS, marketing and many more. 

What you''''''''ll do at our company:

As the primary point of contact for our customers, you''''''''ll be the pro...

* in a good mood

* in never recognizing problems without a solution

* in completing customer information, data and documents

* in giving professional advice on inbound calls to make them understandable in case of product queries

* in picking up the phone and proactively assisting interested and existing customers

* in processing and responding to service ticket emails 

* in digitally capturing, managing and maintaining documents and data pools

* in comprehensive high quality service until absolute customer satisfaction is achieved

Besides the necessary cultural add, you are just right if:

* you are legally authorized to work in South Africa because you have South African citizenship or permanent residency

* you are fluent in German - spoken and written

* communication is not a strength but a weapon in your hands

* your enthusiasm is contagious

* challenges are a reason for joy for you

* you deal with customers in a professional as well as friendly manner

* you have the ability to make even neutral information exciting and compelling

* empathy and sensitivity are skills you don''''''''t have to use, but can''''''''t put down

* you have technical understanding

* you understand how self-confidence and teamwork go together

What you get from us:

With us you are a person, not a number! Become a part of us and look forward to....

* A smart and agile team

* Approachable and open leadership

* Monthly 1on1''''''''s for your development

* The opportunity to look behind the scenes of a start-up and help shape it

* A cool, hip office in downtown Cape Town with good flat whites

* an attractive salary in line with the market

* no night shifts & weekends off

* above average number of paid vacation days

* extras for the right mindset, like meditation sessions

Ready for your new challenge?

Email your CV to only if you meet the above requirements