German Speaking Customer Service and Sales Consultant

SUMMARY:
German Speaking Customer Service and Sales Consultant

POSITION INFO:

Brief CSSR Job description • Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages • Work on airline reservations systems & handle voice calls in English & German may include some written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment Requirements • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred Employment terms and conditions 1. Remuneration: R200 000 CTC per annum 2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day 3. Operational hours:24/7; 365 days per week - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key) 4. Training: 4 weeks (Fully Paid). 5. Probation period: 4 months 6. Health insurance benefit (Paid for by the Company) 7. Work from hom may be considered: - Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted. - UPS Solution required during load shedding (Inverters available for purchase via Mindpearl Cape Town or own solution accepted