German speaking Customer Service Representative

We have an exciting career opportunity for a German speaking Customer Service Representative to join a prestigious airline brand in Windhoek, Namibia. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a German speaker looking to broaden their horizons, work for an exciting company and fall in love with Namibia. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the German speaking Customer Service Representative in Windhoek, Namibia:

• Assist passengers with pre & post flight departure travel-related queries in customer relations department in German, & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels

Requirements for this German speaking Customer Service Representative job in Windhoek, Namibia:

• Native/Advanced level in German language: Verbal & Written skills essential
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
• Own transport
• No criminal record

If you meet the above requirements for this German speaking Customer Service Representative job in Windhoek, Namibia, we would like to hear from you! Please send your CV through today!