German speaking Customer Support Consultant

An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting job opportunity for an German speaking Customer Support Consultant to join their team in Lisbon, Portugal. This company offers some amazing perks including unlimited learning & growth potential, Employee Equity Scheme, regular trips to Europe for trainings & celebrational ceremonies (International Week), annual salary increases, Training & Development opportunities, and so much more… Work in this vibrant international fast growing company today!

Your key job responsibilities as the German speaking Customer Support Consultant in Lisbon, Portugal will include:

• Providing telephonic and ticket support to clients on utilising their software
• Ensuring that customer service levels are maintained at a high standard
• Working closely with their Implementations Team to ensure a seamless transition of client accounts to support
• Training hoteliers in using the product to their best advantage on all possible touch points
• Ensuring your required KPI’s and contact points are maintained at the required daily level. This includes maintaining customer support SLAs
• Proactively calling hoteliers to convince them of the added value of their additional paid features
• Fun & productive collaboration with our other teams, specifically your English team mates
• Occasionally assisting in creating video & written content to teach their hoteliers in all possible topics so they can use the product in the most self-sufficient way

Requirements for this German speaking Customer Support Consultant job in Lisbon, Portugal:

• Must speak German on a native level
• Experience providing customer support in technical environment
• Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels
• Self-motivated & ability to deliver under pressure
• A proactive team player
• Organised and great eye for detail
• Passionate about tech and software and not afraid to upsell