Group IT Systems Administrator

SUMMARY:
Main Job Purpose
The Systems Administrator is responsible for the upkeep, configuration, installation, troubleshooting and providing operational support of the organization's computer systems, while ensuring optimal infrastructure and business uptime. These include local area networks (LAN), wide area networks (WAN), other data communication systems and various production server roles and services. Will be the 3rd line technical support for escalations. Performs license management and updating of hardware and software. Performs and assist with pro-active systems monitoring and maintenance.

POSITION INFO:
Organogram
Superior 2nd Level: Group IT Manager
Superior: Group IT Operations Manager
This Position: Group IT Systems Administrator
Subordinate 1st Level: None
 
Employment Specification
Education (minimum requirements to perform the job):
School: Grade 12
Post School: None
Job Related:

• Microsoft Office Products Suite Competent (requirement)
• CompTIA A+ and N+ Certification (requirement)
•  Microsoft Certified Professional Fundamentals (Requirement)
• Microsoft Certified Systems Administration Certification (Requirement) Microsoft Certification MCSE/MCITP (requirement)
• Microsoft Azure Experience / Certification (requirement)
• Microsoft SharePoint Experience / Certification (advantage)
• Linux Administration (advantage)
• ITIL Foundation (advantage)

• Proven experience in a similar role.
• Excellent writing, documenting, and communication skills in English.
• Presentable to our clients and contractors.
• Excellent Computer Literacy Skills.
• Interpersonal Relationship Skills.
• Excellent problem solving and trouble shooting skills.
• Excellent planning and follow through of daily activities.
• Strong attention to detail.
• Ability to work well within a team or alone.
• Ability to act quickly in crisis situations and solve problems in stressful situations and under pressure.
• Commitment to service delivery, excellent end-user experience and right first-time principles.
• Ability to explain technical concepts to inexperienced users.
• Time management, self-driven and motivated.
• Microsoft Operating System and Application administration and support skills.
• Terminal Services Administration and support skills.
• Solid understanding and experience in backup and recovery principles.
• Solid TCP/IP and networking knowledge, inclusive of VLAN, LAN and WAN.
• Linux administration and support skills (advantage).
• Microsoft and Server Infrastructure Roles and Functions administration and support skills.
• Hyper-Visor and Virtualization Technologies knowledge and experience.
• Cloud computing platforms administration and support skills.
• Microsoft Exchange Hybrid administration and support skills.
• Microsoft SQL Administration and support skills (advantage).
• Microsoft SharePoint Administration and support skills (advantage).
• Solid server and storage infrastructure understanding and experience.

• Driver of a light motor vehicle
• Work requires extensive work using a computer.

1. Improves system performance and end user experience by identifying repetitive problem areas and recommending possible changes or improvements.
2. Ensure security and privacy compliance of end-user, endpoint, network connectivity and computer systems.
3. Timeously install and configure appropriate software, hardware, and equipment, according to company specifications and best practise standards, ensuring license compliance.
4. Custodian of the software asset registers; accurate allocation, license renewals and billing verification.
5. Provide orientation and guidance to users on how to operate software and computer equipment, walk the customer through the problem-solving process.
6. Provide general remote and onsite hardware and software support, that includes troubleshooting through diagnostic techniques and pertinent questions to resolve incidents, requests, and problem tickets successfully.
7. Ensure all user queries, requests, incidents, related troubleshooting steps and resolutions are captured, validated, and triaged for further processing.
8. Ensure frequent follow-up, continues and timeous updates on tickets, and feedback through ticketing system, managing all user expectations.
9. Assign unresolved or more complex incidents and/or requests timeously to the next escalation tier stipulated in the technical support escalation matrix.
10. Manage the full life cycle of assigned incidents and requests logged on the service desk ticketing system and achieve the set service level agreement KPI.
11. Maintain and control of all IT inventory (Software and Hardware) assets by providing accurate information when installing, moving, or replacing assets, to update asset registers and inventory lists accordingly.
12. Maintain and control data centre and security access.
13. Perform, report, and submit all preventative checklist on all systems as per the stipulated procedures.
14. Perform proactive monitoring of the ICT infrastructure, by troubleshooting, reporting, escalating, and logging of alerts, and preventative maintenance tasks.
15. Maintain neat and tidy workspace, data centres, and storerooms.
16. Maintain confidentiality regarding information being stored, processed, or accessed.
17. Adapts quickly to changing circumstances, new standards, and requests by company management.
18. Acts quickly in crisis situations for the company to resume normal operations as soon as possible.
19. Liaising and working closely with 3rd party vendors, suppliers, and ICT providers for specific requirements.
20. Contributes to the overall operations of the company by writing, updating, and maintaining internal setup operational procedures.
21. Create, maintain, and update technical ICT deployment and configuration documentation.
22. Adhere to and follow the Change Control Process, when doing system or configuration changes.
23. Analyse, evaluate and propose innovative solutions, modifications, upgrades, or changes to improve and optimise the organisation’s ICT Infrastructure, business requirements and end-user experience.
24. Server Administration of Active Directory, DNS, DHCP, Print and File Sharing, Exchange, SQL, Terminal Services, Microsoft Roles and Services, and any 3rd party applications.
25. Cloud Administration of Microsoft Azure Roles and Services, Office 365, and any 3rd party applications.
26. VoIP PBX Administration that includes extension and pin allocations, changes, call charging, 3rd party vendor management, regular entity, and departmental usage reporting.
27. Infrastructure Backup implementation and Administration to ensure successful and reliable recoverable backups, backup maintenance, correct and accurate sequence naming, and DR Assist with the DR and recovery verification testing process.
28. Accurate, timeous, and neat monthly reports, including but not limited to project progress and timelines. Escalate hurdles or delays affecting delivery to Management timeously.
29. Ensure timeous, accurate and up to date user creation, change and termination process is followed.
30. Accurate, regular review and maintenance of AD objects (Users and Workstations), correct naming convention, container management, user rights assignment, GPO, distribution and security groups, and objects alignment between systems (but not limited AV, WSUS, AD, Payroll).
31. Ensure accurate, timeous, and up to date Antivirus deployments to all machines and servers in the group, reporting back to the central console with accurate AV console policies and settings.
32. Ensure accurate, timeous, and up to date windows workstation and server patch updates and deployment within the group reporting accurately back to the WSUS / 3rd party patch management consoles.
33. Responsible for following and adhering to all company policies and procedures.
34. Other duties as required to ensure the successful operation of the business and services delivered by the IT Department.

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