Group IT Technician

SUMMARY:
Our client is recruiting for an energetic and friendly Group IT Technician to join their IT Team, to serve as the primary contact for all user-level IT inquiries, responding promptly to needs and ensuring optimal system performance.

POSITION INFO:
Group IT Technician
Ormonde, JHB South, In office
 
Requirements:

• Over 3 years in IT support and systems maintenance.
• Strong written and verbal communication skills
• Effective interpersonal skills, with a focus on collaboration
• Detail-oriented, with solid problem-solving abilities
• Comfortable with hands-on tasks, including cabling and equipment setup

• Microsoft Windows Desktop and Server environments
• Microsoft Office 365 and cloud solutions
• Exchange Server management
• Familiarity with phone system configurations and troubleshooting
• Exposure to IP and Security Camera Systems

• Provide technical support, troubleshoot issues, and ensure prompt resolution for minimal disruption
• Document and manage support tickets, prioritizing and updating users on progress
• Install, configure, and update applications, ensuring compliance with standards
• Resolve software issues and assist users with software guidance
• Diagnose, resolve, and install hardware including computers, printers, and network devices
• Conduct IT training, develop user guides, and support users on software, security, and technology
• Provide support remotely and on-site, using tools to resolve issues and traveling as needed
• Maintain IT asset inventory, track lifecycle, and conduct regular audits for accuracy
• Promote security best practices, monitor compliance, and support implementation of security measures
• Assist the infrastructure team with daily server, network, and device support
• Identify and address recurring issues, gather user feedback, and stay current on IT trends