Groups & Group Series Consultant - GERMAN SPEAKING

Recruiter:

RMV Solution

Job Ref:

RMV 100

Date posted:

Thursday, August 15, 2024

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Groups & Group Series Consultant - GERMAN SPEAKING

POSITION INFO:

Job Description

Evaluate client requirements, including special interests, special needs, and budget constraints
Provide timely quotations for all requested services
Make reservations for all requested services
Confirm receipt of written requests from agents
Respond to written requests and issue written confirmations
Maintain client files according to our client standards
Input reservations on Tourplan
Confirm services with suppliers
Maintain ongoing communication with agents regarding reservation status, payment terms, deadlines, and reservation conditions
Organize Meet and Greets as needed
Manage documentation for all reservations:
- Plan and organize itineraries
- Prepare travel packs for clients
- Handle vouchers
- Manage rooming lists
- File documents
Ensure timely invoicing of all services and provide invoices to clients
Handle payments and address account queries
Arrange tour guide services when necessary
Secure the best rates with preferred suppliers

Requirements

Qualifications and Expertise

Matric / Grade 12
Preferably a qualification in Travel & Tourism

EXPERIENCE

Minimum of 3 years of experience working with groups & group series in the tourism sector

Competency

Proficiency in both written and spoken German
Ability to understand complex group costing and itineraries
Familiarity with Tourplan software is advantageous
Knowledge of group booking processes, quotations, and costings
Skilled in negotiating with suppliers for availability and rates
Understanding of customer needs and products
Excellent knowledge of South African and Regional geography
Strong product and logistical knowledge

Salary

The salary offered for this position is competitive and will be based on relevant experience.

Benefits

ABOUT OUR CLIENT

Our client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.

Key areas of international expertise encompass:

Destination retail
Global sports event management
Duty-free retail on the ground
Duty-free retail in the air
Destination management
Hotel management
Lodge management
Airport craft and curios retail
Activity management
Online corporate travel management

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Groups & Group Series Consultant - GERMAN SPEAKING

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