Groups and Incentives Manager

SUMMARY:
An award-winning eco-tourism travel company is looking for a GROUPS AND INCENTIVES MANAGER

POSITION INFO:
PRIMARY PURPOSE
To manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all camps. Inspiring a team to build strong relationships with the end client, ensuring a positive reservations experience and an excellent group journey with each reservation enquiry. The Groups & Incentives Reservations Manager is specifically accountable for the performance and leadership of the Travel Designers high service standards with the ultimate goal to generate more revenue, achieve high agent/guest satisfaction and improve our service ranking globally.

RESPONSIBILITIES: 

• Team Management
• General, GP% and cost budgets
• Reservations Performance
• Technology & Reporting

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.
• 10 – 15 years in the travel & Tourism industry. Management experience advantageous
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy
• Working knowledge of Tourplan and WISH or similar booking/operating systems.
• Extensive product knowledge of Southern & East Africa. Not only product focused but destinations and logistics for movement of big groups
• Personal or educational travel experience to the regions that Wilderness operates in will be advantageous.
• Leadership skills
• Excellent communication skills both written and oral. Be able to actively listen and communicate clearly.
• Excellent attention to detail
• The ideal candidate must be - sales driven, highly organised, has high energy levels, a self-starter, a team player, efficient, and a strategic thinker.