Guest Coordinator

SUMMARY:
New vacancy is available for a 5-star guest Lodge in the Grahamstown area for Guest Coordinator. This is a live-in role.

POSITION INFO:
Key Responsibilities:

• Oversee daily operations of the restaurant, bar, cellar  and lounge area
• Manage the stock and storerooms for these areas
• Take weekly and monthly stock of all equipment and products
• Ensure high levels of customer satisfaction through excellent service by the team
• Manage and train staff to maintain high standards of service
• Handle guest complaints and resolve issues promptly and effectively.
• Implement any strategies to improve guest satisfaction and operational efficiency.
• Coordinate with other departments to ensure seamless service delivery.
• Be responsible for all equipment / glassware/ cutlery and crockery for these areas
• Co-ordinate service of meals with kitchen team
• Report to lodge managers
• Maintain good communication with Front of House team and Kitchen and management
• Be responsible for presentation of menus and winelists
• Assist with Guest Delight stops when required

• Proven experience as a Guest Relations Officer and  Restaurant Manager.
• Excellent Communication skills / able to host international guests
• Positive attitude, High energy
• Computer Literate
• Deep knowledge Wines (upselling) and the service thereof
• Good understanding of Food  and the service thereof
• Strong leadership and team coordination skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
• Flexibility to work split shifts.
• Well Groomed
• Valid Driver’s Licence