Guest Experience Liason

 

Recruiter:

Inisys

Job Ref:

JHB000096/MK

Date posted:

Wednesday, September 14, 2022

Location:

Johannesburg, South Africa


SUMMARY:


Proudly born and bred in Botswana over 39 years ago, OUR CLIENT remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment is looking at recruiting a Guest Experience Liaison.

JOB DESCRIPTION:

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay.

Candidate must have ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. 
 
 
Brief description of the position: 
  • Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey.
  • Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
  • Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
  • Operating according to and in compliance with – COMPANY's standards of operations, company policies and procedures, and code of conduct.
  • Offer highly personalized guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
  • Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
  • Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
  
Candidate profile  
  
Qualification:
  • Matric certificate – with maths (minimum standard grade or above)   
  • Tertiary certificate in Travel & Tourism/hospitality.   
  
Experience:
  • Min 5 years’ experience at a Senior level in Reservations.   
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.  
  • Computer Literate (Microsoft Office, email, Internet)  
  • Proven English literacy. 
  • Working knowledge of TourPlan and WISH or similar booking/operating system. 
  • General destination knowledge on Southern & East Africa. 
  • Personal and work travel experience in Southern and East Africa.  
  • Problem solver and good with guest interaction .
  • Excellent attention to detail.   
  
Skills:  
  • Excellent communication skills both written and oral, in English.   
  • Foreign language skills advantageous   
  • Ability to multitask and ensure good time-management  
  • Extremely proactive with an outgoing, charismatic, and approachable character.  
  
Personal Abilities:     
  • Creative, organized, and excellent communication skills.
  • Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritize demands.
  • Team worker and ability to interface with various departments. Good, follow-up skills.
  • A consistent approach to quality of output, service, and result orientated.
  • Good administrator and professional in all dealings.
  • Dedicated to customer satisfaction and want to “go the extra mile”.
  • Self-starter with high energy levels.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

GUEST EXPERIENCE LIAISON (after hours)
Location: Johannesburg
Salary:
A World-Renowned Safari Company is looking for a guest experience LIAISON (emergency after hours)
73 days ago


Inbound Travel Specialist
Location: Sandton
Salary: Monthly
Top Safari Portfolio is looking for an INBOUND TRAVEL SPECIALIST to join their team
Today


SMI 14605 - Filed Guides/ Game Rangers Wanted: Junior to Senior Positions Across South Africa -Luxury Game Reserves
Location: Johannesburg
Salary: Negotiable commensurate with qualifications and experience
Filed Guides/ Game Rangers Wanted: Junior to Senior Positions Across South Africa -Luxury Game Reserves
Today


ZMO 14603 - Junior Sales Executive
Location: Pretoria
Salary: R20000-R25000
Junior Sales Executive
Today


Duty Manager - Centurion
Location: Pretoria
Salary: R 16000 - 20000
Duty Manager - Centurion
Today


Hotel Front Office Manager - Centurion
Location: Pretoria
Salary: R 20000 - 25000
Hotel Front Office Manager - Centurion
Today


Directs Travel Specialist
Location: Sandton City
Salary: Market related
Processing of reservations from quote to finalising, including reservations, invoicing.
Today


Travel Specialist - Spanish Speaking
Location: Sandton City
Salary: Market related
Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Today


Executive Housekeeper (Phinda Forest Lodge)
Location: South Africa
Salary: Market related
Exec Housekeeper to look after a 16 bedroom lodge and a 6 bedroom lodge.
Today


JR 420438 - Resident Manager (Hotel GM)
Location: Johannesburg
Salary: R30000 – R45000 negotiable depending on experience
Resident Manager (Hotel GM)
3 days ago


Create a free job alert for Guest Experience Liason in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.