Guest Experience Manager

Recruiter:

HR Business Partners

Job Ref:

PTA000015/IP

Date posted:

Thursday, June 2, 2022

Location:

Middelburg, South Africa

Salary:

R40,000

SUMMARY:
A top Car Dealership in Witbank is looking for a Client Liaison Officer / Guest Experience Manager
key Objectives:
Ensure overall process adherence to deliver and sustain FGE SOPs
To drive the guest first approach amongst sales and service staff at the dealership at the dealership
Monitor all the guest experience metrics and Guest feedback channel and work directly with DP/GM/SM/Service Manager

JOB DESCRIPTION:

To insure the lifetime relationship engagement activities are being carried out
Ensure personalized reception by availability and continuous training of guest facing staff like Concierge, Reception, Security and Housekeeping staff
Ensure adherence to all management meetings of all sales and services
In liaison with the Sales and Service Manager lead, facilitate and coordinate continuous dealership training program
Manage and lead the 5S program at the dealership (Sales & Service) by dividing the responsibility amongst the team
Monitor all Guest related concerns for both Sales and service

Report to Dealer Principal, Relationship with Sales Manager, Service Manager and HR Manager

Professional: Bachelor Degree in Marketing, Sociology, Human Science
Minimum of 5 years experience in Guest facing / Guest satisfaction position
Hospitality experience would be strong advantage, such as hotel, high value retail

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Commercial Manager
Location: Groblersdal
Salary:
We have a position available for a Commercial manager with citrus and/or grapes experience. You will be responsible for overseeing shipping and air freight logistics. Candidates from Gauteng or Limpopo will be considered for a hybrid role.
13 days ago

Product Marketing Manager - Automotive
Location: Bronkhorstspruit
Salary: 1200000 Annually
Our global automotive client needs a strong Product Marketing manager to be responsible for their SUV and LCV Product Marketing.
14 days ago

General Manager – Coal Mining Plant
Location: Middelburg, Mpumalanga
Salary: Basic
General manager – Coal Mining Plant
21 days ago

Qualified Toyota Diagnostic / Mechanic
Location: Bronkhorstspruit
Salary: 25000 Monthly
A car dealership based in Bronkhorstspruit has a vacancy available for a Qualified Toyota Diagnostic or Higher Petrol Technician. Salary: R25 000 - R35 000 pm plus commission. Based on experience.
22 days ago

Production Manager
Location: Witbank
Salary: Monthly
The purpose of the role is to ensure that the process in the mill is managed from raw material intake, conditioning, degermination, basic maintenance and milling quality product as per agreed specification into final product bins. Achieving all the technical value drivers as set out by the company.
2 days ago

Maintenance Foreman (Millwright)
Location: Witbank
Salary: Monthly
The purpose of the role is to plan and perform maintenance work to plant safety/food safety standards. Weld, cut and fit repairs or new installations and troubleshoot issues and resolve. Perform routinely scheduled preventative maintenance and document work completed. Help develop long-term preventative maintenance projects and plans. Work with the production team to help drive efficiency in opera...
2 days ago

Guest Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Guest Experience Manager in Middelburg

Jobseekers

Recruiter

General