Guest Experience and Emergency after hours Guest Liaison

Recruiter:

Six Sense Consulting

Job Ref:

JHB001178/MS

Date posted:

Wednesday, January 8, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
A well-established ecotourism operator business is seeking to appoint a Guest Experience and Emergency after hours Guest Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays.

POSITION INFO:

QUALIFICATIONS & EXPERIENCE:

Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism.
3-5 years of experience at a senior level in Reservations
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Handle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.
Assist with Guest Experience Liaison services and messaging guest/agents with any during travel request.
Computer Literate (Microsoft Office, Email, Internet).
Proven English literacy – written and verbal.
Working knowledge of booking /operating system.
General destination knowledge on Southern and East Africa.
Problem solver and good with guest interaction.â¯â¯
Excellent attention to detail.

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

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