Guest Relations Agent

Position: Guest Relations Agent
Location: Hilton Kinshasa, Democratic Republic of Congo

Valor Hospitality Partners is a global hospitality management company that partners with internationally renowned hotel brands to deliver the hotel’s full commercial potential.

OUR CULTURE:
Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture thrives on passion, enthusiasm, and fun – we love what we do! We set the bar high and are relentless in our pursuit to ‘reimagine hospitality.’

HOTEL DESCRIPTION:
Hilton Kinshasa is a premier destination for business and leisure travelers in the heart of the vibrant city of Kinshasa. Managed by Valor Hospitality Partners, our hotel is known for delivering impeccable service and offering modern luxury in an iconic setting. We take pride in creating a welcoming environment that exceeds guest expectations at every turn.

THE ROLE:
As a Guest Relations Agent, you will be the face of Hilton Kinshasa, ensuring every guest feels valued and at home from the moment they arrive. You will provide personalized service, anticipate guest needs, and handle any issues to guarantee an exceptional guest experience.

WHAT’S IN A DAY’S WORK?

• Warmly welcome guests upon arrival and during their stay
• Address guest inquiries and provide information about the hotel, local attractions, and services
• Ensure guest satisfaction by resolving issues promptly and with a positive attitude
• Coordinate with other departments to ensure smooth guest services
• Assist with VIP guests and special requests
• Keep detailed records of guest preferences and feedback to enhance future stays

REQUIREMENTS:

• Previous experience in a guest relations or front desk role within the hospitality industry
• Excellent communication skills, both written and verbal
• Proficiency in French and English is required
• Strong problem-solving skills and the ability to stay calm under pressure
• A warm, friendly personality with a passion for guest service
• Knowledge of local attractions and services in Kinshasa is a plus
• Ability to work flexible hours, including evenings, weekends, and holidays
• Familiarity with hotel management software (OPERA)

BENEFITS PACKAGE:

• Award-winning employer
• Competitive salary
• Free meals on duty and uniforms provided
• Many team member celebration events throughout the year
• Shared accommodation
• One return flight home per year
• Insurance and medical
• Transport assistance to work and back
• Uniform laundry provided

Join us at Hilton Kinshasa and be part of a team that is redefining the guest experience! Apply today!