Guest Service Coordinator

SUMMARY:
We seek a dynamic and experienced Guest Relations/Restaurant Manager to join our team. The ideal candidate will be responsible for ensuring an exceptional  and attentive guest service experience whilst in the lounge, bar and dining area of the lodge.

POSITION INFO:
We seek a dynamic and experienced Guest Relations/Restaurant Manager to join our team. The ideal candidate will be responsible for ensuring an exceptional  and attentive guest service experience whilst in the lounge, bar and dining area of the lodge.

• Proven experience as a Guest Relations Officer and  Restaurant Manager.
• Excellent Communication skills / able to host international guests
• Positive attitude, High energy
• Computer Literate
• Deep knowledge Wines (upselling) and the service thereof
• Good understanding of Food  and the service thereof
• Strong leadership and team coordination skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
• Flexibility to work split shifts.
• Well Groomed
• Valid Driver’s Licence