Guesthouse Manager

SUMMARY:
Job Title: Guesthouse Manager

About Us:
Join our team at a luxurious 5-star lodge nestled in the heart of Limpopo. We pride ourselves on delivering exceptional experiences to our guests, offering world-class service in a stunning setting. We are looking for a passionate and experienced Guesthouse Manager to lead our team and ensure that every guest has a memorable stay.

POSITION INFO:
Key Responsibilities:

• Manage daily operations of the guesthouse, ensuring top-notch service and guest satisfaction.
• Oversee staff scheduling, training, and performance to maintain our high service standards.
• Manage guest check-ins and check-outs, ensuring smooth and welcoming experiences.
• Handle guest inquiries, special requests, and complaints professionally and efficiently.
• Oversee housekeeping and maintenance to ensure rooms and facilities meet 5-star standards.
• Assist with marketing initiatives and maintain a positive online presence.
• Manage budgets, monitor expenses, and maintain profitability while delivering exceptional service.

• Proven experience as a Guesthouse Manager or in a similar role within the hospitality industry.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a commitment to maintaining high standards.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in using hospitality management software and basic financial management skills.
• A passion for delivering exceptional guest experiences.