Guesthouse Manager

SUMMARY:
Job Title: Guesthouse Manager – Boutique Luxury Guesthouse
Location: Limpopo, South Africa
Position Type: Full-time, Live-in
About Us:
Our boutique luxury guesthouse, set in the tranquil landscapes of Limpopo, offers personalized, high-quality service to our discerning guests. We pride ourselves on providing a welcoming, home-away-from-home atmosphere while delivering the highest standards of comfort and hospitality. We are looking for an experienced and hands-on Guesthouse Manager to oversee all aspects of our property’s operations and create memorable experiences for our guests.

Role Overview:

The Guesthouse Manager will be responsible for the overall management and day-to-day operations of the guesthouse, ensuring that guests receive exceptional service and the property runs efficiently. The ideal candidate will have a strong background in hospitality, a passion for guest relations, and the ability to manage all areas of the business, including staff, finances, and customer satisfaction.

POSITION INFO:

Key Responsibilities:

• Manage all daily operations of the guesthouse, ensuring smooth running of the front desk, housekeeping, maintenance, and guest services.
• Handle reservations, check-ins, and check-outs, ensuring a seamless guest experience from arrival to departure.
• Provide personalized service to guests, addressing any requests, inquiries, or issues promptly and professionally.
• Lead, train, and supervise staff, ensuring that they deliver high-quality service and maintain the guesthouse’s welcoming atmosphere.
• Oversee financial management, including budgeting, pricing strategies, and cost control to maintain profitability.
• Monitor property upkeep and maintenance, ensuring the guesthouse is well-maintained and adheres to health and safety standards.
• Manage relationships with suppliers and service providers, ensuring the timely procurement of supplies and services.
• Assist with marketing initiatives, including social media, promotions, and online guest reviews, to drive bookings and maintain a strong online presence.
• Plan and execute special guest events, themed stays, or unique experiences to enhance the guesthouse’s offerings.

Requirements:

• Minimum 3-5 years of experience in hospitality management, preferably within a guesthouse, boutique hotel, or similar setting.
• Strong guest relations skills with the ability to anticipate and exceed guest expectations.
• Excellent leadership and team management skills, with a hands-on approach to all aspects of the business.
• Financial acumen, with experience in managing budgets, controlling costs, and maximizing revenue.
• Knowledge of property management systems, reservation systems, and online booking platforms.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Excellent communication and problem-solving skills, able to handle guest concerns efficiently.
• A passion for hospitality, with the ability to create a warm and welcoming environment for guests.

 

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