HEC Network Operations 1st level support - Remote - Contract - India and Mexico timezone

SUMMARY:
HEC Network Operations 1st level support

POSITION INFO:

Our Client a Global tech firm is seeking a HEC Network Operations Level 1 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.

The resources will support India and Mexico, Standard working hours are 08:00 – 17:00 local time of the work location of the respective.

Mexico

Responsibility

• Ensure stability, performance, and security of the HEC network
• Perform tasks associated with Service Request and Incident Management Processes.
• Perform lifecycle management / change management activities
• Work with Network Ops 3rd Level Support on identifying unknown errors
• Document findings in the Known Error Database (KEDB).
• Assist Service Desk and Level 1 support staff to incrementally take over more tasks.

Experience

• Minimum 1-2 years relevant experience, working as a network engineer in enterprise production or data centre environments

Technical Skills

• Ability to process more complex network issues with high degree of autonomy
• Working on monitoring/ orchestrator tools
• Knowledge of security aspects on systems

Other Skills

• Foundational ITIL knowledge
• Working via a standard ITSM tools
• Technology Certification(s) CCNA/CCNP preferred.
• ITIL certification/s
• Experience in a customer facing engineering role