Help Desk Position

SUMMARY:
We are assisting our client in recruiting for Automation Help Desk Technicians.

POSITION INFO:

Automation Help Desk Technician skills 

• Technical Support:
  • Diagnose and resolve software, drive system, and mechanical issues in filling line machinery.
  • Provide remote and on-site assistance to customers and technicians for troubleshooting and maintenance.
• Liaison:
  • Communicate effectively with the HQ in Italy to escalate complex issues requiring advanced support.
  • Coordinate with field technicians to ensure seamless problem resolution.
• Software Expertise:
  • Basic knowledgeof Siemens TIA Portal, Step 7, WinCC, and Beckhoff TwinCAT for programming, diagnostics, and troubleshooting.
  • Configure and troubleshoot motion control systems, including servo drivesand VFDs.
• Basic Mechanical Support:
  • Assist with diagnosing and resolving issues involving mechanical components such as gearboxes, actuators, and conveyor systems.
  • Interpret mechanical drawings and provide guidance for hybrid problems involving mechanical and automation systems.
• Documentation and Training:
  • Maintain detailed logs of support requests, troubleshooting steps, and solutions.
  • Contribute to creating user guides and FAQs for common technical issues.

• Diploma or degree in Mechatronics, Automation Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

Experience:

• Minimum 3+ yearsof experience in industrial automation or a similar role.
• Hands-on expertise in Siemens and Beckhoff systems.
• Knowledge of industrial drive systems and troubleshooting hybrid mechanical and automation issues.

Certifications :

• Millwright

1. Automation Software Proficiency:
   • Expertise in Siemens and Beckhoff platforms.
   • Advanced troubleshooting skills in PLCs, SCADA, and motion control systems.
2. Drive System Knowledge:
   • Strong understanding of servo drives, VFDs, and communication protocols (PROFINET, EtherCAT, Modbus).
3. Basic Mechanical Knowledge:
   • Familiarity with mechanical components and their integration with automation systems.
4. Communication:
   • Excellent customer service skills and ability to explain technical concepts clearly.
   • Fluent in English
5. Problem-Solving:
   • Capable of diagnosing and resolving multidisciplinary issues quickly and efficiently.

• Willingness to work flexible hours to support customer needs.
• Occasional travel to customer sites or HQ in Italy for training and support.