Helpdesk Agent

Job skills  & Description

Responsibilities
             

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

Minimum Qualification 
Relevant Diploma or Degree

Experience - 1 to 3 years relevant experience in support role

Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)

• Strong communication skills (bot verbally and written)
• Knowledge of deal origination
• Analytical skills with attention to detail
•  Good Interpretation skills
•  Good Interpretation skills
•  Patience
• Empathy
• Active Listening
•  Sense of Urgency
•  Good interpersonal skills
• Well organised
• Creative and flexible

to be considered please apply directly , if you do not hear from us after 2 weeks please consider your application unsuccessful