Helpdesk Agent

 

Recruiter:

Network Contracting

Job Ref:

NCS000505/BT

Date posted:

Friday, November 4, 2022

Location:

Johannesburg, South Africa

Salary:

180 Hourly


SUMMARY:
Be part of an ever developing IT Field today 

Job & Company description 

Being an IT source specialist  within the IT sector my clients are always on the lookout for exceptionally talented Helpdesk Agents


JOB DESCRIPTION:

Job skills  & Description

 Responsibilities
             
  • Deliver customer service through adherence to quality service standards
  • Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
  • Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
  • Develop, encourage and nurture collaborative relationships across area of specialisation
  • Contribute to teamwork and inclusivity within own team
  • Identify opportunities to expand customer base with potentially profitable customers
  • Ensure development and continuous value add improvement to operational processes
  • Manages risks in own area of responsibility
  • Build and maintain stakeholder relationships
  • Achieve expected financial targets and uphold associated service levels
Minimum Qualification 
Relevant Diploma or Degree

Experience - 1 to 3 years relevant experience in support role

Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)

  • Strong communication skills (bot verbally and written)
  • Knowledge of deal origination
  • Analytical skills with attention to detail
  •  Good Interpretation skills
  •  Good Interpretation skills
  •  Patience
  • Empathy
  • Active Listening
  •  Sense of Urgency
  •  Good interpersonal skills
  • Well organised
  • Creative and flexible

to be considered please apply directly , if you do not hear from us after 2 weeks please consider your application unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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