Helpdesk Technical Support Technician – Ferndale (Randburg)

SUMMARY:
Helpdesk Technical Support Technician – Ferndale (Randburg)

POSITION INFO:

Years of Experience:  3-5 years

Candidate to have Afrikaans & English speaking fluently. Correct (African Lang is a bonus).

Qualifications:

• Grade 12 / Matric.
• CompTIA A+ Qualification.
• CompTIA N+ Qualification.
• Microsoft Qualifications in MS 365 Fundamentals, PowerApps.

Fundamentals:

• System Development Qualifications (NQF L5).
• MCSA Server 2016, MCSE Core infrastructure.
• CompTIA Security+, and Microsoft Certified: Azure Fundamentals.
• AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), and Project Management Professional (PMP).

Essentially, they need to support:

• Desktops, Servers, Network Infrastructures, Security & Firewalls, Cloud Services & Backup.

Hard Skills:

• Active Listening and Empathy.
• Effective Communication.
• Problem-Solving and Critical Thinking.
• Patience and Composure.
• Customer Service Orientation.
• Adaptability and Flexibility.
• Teamwork and Collaboration.
• Time Management and Prioritization.
• Continuous Learning and Knowledge Updating.
• Conflict Resolution and Negotiation.

Soft Skills:

• Network Troubleshooting and Configuration.
• Cloud Computing Services (e.g., AWS, Azure, Google Cloud).
• Cybersecurity Best Practices and Protocols.
• Operating Systems Administration (Windows, Linux, macOS).
• Virtualization Technologies (e.g., VMware, Hyper-V).
• Hardware Diagnostics and Repair.
• Scripting and Automation (e.g., PowerShell, Bash).
• Database Management and SQL.
• Help Desk Ticketing Systems.
• Mobile Device Management.