Helpdesk Technician

Recruiter:

IntelliStaff

Job Ref:

JHB002282/SS

Date posted:

Friday, June 10, 2022

Location:

Johannesburg, South Africa

Salary:

MR Monthly

SUMMARY:
Our client is urgently looking for a Helpdesk Technician to join their organization

JOB DESCRIPTION:

Location: Cyrildene, Bedfordview

Requirements:

Responsibilities:

VFP: New Product Faults Located, Reported, and Fully Corrected.
Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Logging and Closing Calls
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Locate, Test, and Report Bugs
Write up Troubleshooting methods and recommendations
Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
Internal Technical Support

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