Homestead Manager (Phinda Game Reserve)

SUMMARY:
Responsible for managing the operations and guest experience at Phinda Homestead.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS

The Lodge Manager will be responsible for managing the operations and guest experience at Phinda Homestead. The manager must have the following qualities:

• Quality Control
• Problem Solving
• Communicate with staff & other departments
• Guest Satisfaction
• Implement and Follow the BOPS
• Managing stock control
• Managing Bar service and control
• Management of guest delight activities
• Management of guest experience
• Overall hospitality and food
• Overseeing general appearance and management of maintenance issues
• Drive community development projects in conjunction with the Africa foundation
• Understand & manage budgets, GP’s & finances
• Knowledge and understanding of PAN Strat
• Co-ordinate staff and Equipment
• Training of the Staff
• Staff – Skills Development

KNOWLEDGE REQUIRED

• Knowledge or experience in running a camp as well as previous experience in the hospitality industry
• Hotel Management Degree or equivalent – beneficial
• Any relevant qualifications would be beneficial. 

SKILLS REQUIRED

• Management skills
• Understand & manage budgets, GP’s & finances
• The ability to co-ordinate the day to day operations of a camp to provide superior service and quality to the guests
• To manage conflict without aggression
• To be feedback friendly
• The ability to remain calm under stress
• Valid South African drivers licence

 PREVIOUS WORK EXPERIENCE REQUIRED

• Experience running a Lodge or Camp a must!!!