Hospitality Administrator & Point Of Sales Consultant

SUMMARY:

Administrator & Point of Sales Consultant - Pretoria - Gauteng

POSITION INFO:
A restaurant in Pretoria East is looking for a Point of Sales Consultant & Administrator to join their team.

Job Overview

Key Responsibilities

• Customer Service & Interaction
  
  • Greet customers warmly and provide prompt, friendly service.
  • Take customer orders accurately and offer product recommendations or upsells.
  • Address customer inquiries about menu items, ingredients, and daily specials.
  • Handle customer complaints or issues with a positive attitude and escalate if necessary.
• Point of Sales Operations
  
  • Operate the POS system to process payments, including cash, card, and digital transactions.
  • Accurately handle cash and ensure register balances at the beginning and end of each shift.
  • Issue receipts and refunds, and ensure accurate transaction records.
  • Maintain knowledge of current promotions, discounts, and loyalty programs.
• Order Coordination
  
  • Communicate orders effectively to baristas and kitchen staff to ensure timely preparation.
  • Monitor order status and update customers on any delays or changes.
  • Prepare basic items like brewed coffee or tea when necessary.
• Administrative Duties
  
  • Perform end-of-day reporting and assist with daily cash reconciliation.
  • Assist in inventory checks and restocking of supplies at the POS and self-service areas.
  • Maintain cleanliness and organization of the POS area, ensuring it meets hygiene standards.
  • Prepare and distribute customer loyalty cards or promotional materials.
• Sales Support
  
  • Actively promote new items, seasonal specials, and daily promotions to increase sales.
  • Gather and record customer feedback to share with management for continuous improvement.

Key Skills & Qualifications

• Experience: Previous experience in a retail or hospitality POS role is preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Basic proficiency with POS systems, cash handling, and digital payment methods.
  • High attention to detail and accuracy.
  • Excellent problem-solving skills and the ability to stay calm under pressure.
  • Familiarity with coffee shop products and preparation is a plus.
• Personal Attributes:
  • Friendly, outgoing, and customer-focused.
  • Reliable, punctual, and able to work flexible hours, including weekends and holidays.
  • Ability to work effectively in a fast-paced environment.

Working Conditions

• Physical Requirements: Ability to stand for extended periods and lift light items (up to 15kg).
• Schedule: Rotational shifts, with availability for weekends and holidays.