Hospitality Manager

SUMMARY:
Our client is looking for a highly motivated and experienced Hospitality Manager to join their team at their luxurious 5-star game lodge. The ideal candidate will have a passion for exceptional guest service and a proven track record in luxury hospitality management. You will oversee daily lodge operations, manage a dedicated team, and ensure that every guest experience exceeds expectations in a stunning, remote setting.

POSITION INFO:
Key Responsibilities:

• Lead and manage the day-to-day operations of the lodge, ensuring a seamless guest experience.
• Supervise and train front-of-house and back-of-house staff, ensuring exceptional service delivery at all times.
• Maintain high standards of cleanliness, service, and operational efficiency across all areas of the lodge.
• Develop and implement guest service strategies to enhance satisfaction and loyalty.
• Coordinate guest requests and special arrangements, ensuring personalized experiences.
• Handle guest complaints and concerns with professionalism and care, ensuring swift resolutions.
• Oversee inventory, budgets, and cost control measures to ensure profitability without compromising quality.
• Work closely with the management team to ensure operational goals align with the lodge’s objectives and brand standards.
• Ensure adherence to safety, health, and hygiene regulations at all times.

• Proven experience in a hospitality management role, preferably in a luxury hotel, resort, or game lodge setting.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• In-depth knowledge of hospitality standards and operations.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Strong organizational skills with the ability to multitask and manage various departments.
• A genuine passion for wildlife, nature, and the lodge environment.
• Flexibility to work on weekends, holidays, and in a remote location.
• Relevant qualifications in hospitality management or a related field.