Hospitality Manager

SUMMARY:

• Staff Management: Hiring, training, and supervising staff members to ensure top-notch service across departments.
• Guest Services: Ensuring guests have a positive experience, addressing complaints, and resolving issues.
• Budget and Financial Management: Monitoring budgets, controlling costs, and optimizing revenue through pricing strategies and service offerings.
• Operations Oversight: Managing day-to-day operations, including front desk, housekeeping, and food & beverage services.
• Compliance: Ensuring the business adheres to health, safety, and regulatory standards.
• Marketing and Sales: Implementing promotional campaigns, handling bookings, and maintaining a strong online presence.
• Quality Control: Maintaining high standards of cleanliness, service, and facilities.

Skills:

• Leadership and people management
• Strong communication and problem-solving abilities
• Financial management and budgeting skills
• In-depth knowledge of hospitality software and systems
• Customer service excellence

POSITION INFO:

• Staff Management: Hiring, training, and supervising staff members to ensure top-notch service across departments.
• Guest Services: Ensuring guests have a positive experience, addressing complaints, and resolving issues.
• Budget and Financial Management: Monitoring budgets, controlling costs, and optimizing revenue through pricing strategies and service offerings.
• Operations Oversight: Managing day-to-day operations, including front desk, housekeeping, and food & beverage services.
• Compliance: Ensuring the business adheres to health, safety, and regulatory standards.
• Marketing and Sales: Implementing promotional campaigns, handling bookings, and maintaining a strong online presence.
• Quality Control: Maintaining high standards of cleanliness, service, and facilities.

Skills:

• Leadership and people management
• Strong communication and problem-solving abilities
• Financial management and budgeting skills
• In-depth knowledge of hospitality software and systems
• Customer service excellence