Hospitality Manager (Ngala Safari Lodge)

SUMMARY:
Look after all the guests in Camp.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, or any other special requests
• Meet all guests, check-ins, check outs, hosting guests and site-inspections
• Ensuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed daily
• Assist in training and developing of staff as necessary
• Work closely with the Senior Management team to ensure a seamless daily operation.
• Ensure our brand standards are always maintained in all areas that make up the guest experience
• Represent the andBeyond brand in appearance and behaviour
• Create an environment where the andBeyond culture & DNA is fostered
• Innovate new ideas and ways to edge the brand and improve
• Guest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delights
• Check set ups for breakfast, lunch and dinner
• Be a critical part in the managing of the butler’s department including their shifts, duties and assisting with any issues that may arise
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and butler
• Work closely with butlers and Lodge managers to maintain a high service standard
• Willingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be done
• Assisting with general administrative work, including emails, staff rostering and daily allocations
• Assisting with General Management of Stock Control and ensuring stock is issued correctly
• Running Point on Large Group Bookings
• Keep open communication with all departments and allow information to run through freely
• Help Operations Manager & Lodge Manager with Lodge Operations when either goes on leave
• Pay close attention to day sheet information such as dietary requirements and medical requirements for guests
• Be motivated, friendly and proactive when dealing with lodge operations and guests’ expectations
• A person with a positive Attitude
• Willingness to learn and grow
• Have a training Mentality
• Open to feedback

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• Company Knowledge (andBeyond and Africa Foundation)
• Valid unendorsed SA driver’s license essential
• MS office knowledge essential
• PANstrat Knowledge beneficial

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Flexibility
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Organizational abilities
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delighting
• Problem solving skills
• Team player
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Wine & Food experience

PREVIOUS WORK EXPERIENCE REQUIRED:

• 3 to 5 years experience in a 5 star operation in a camp manager/Duty manager role.
• Experience in the service industry especially in dealing with guests and staff
• Managerial experience

This is a permanent live-in position, based at Ngala Safari Lodge.

We reserve the right not to make an appointment.