Hospitality Manager (Richards Bay)

SUMMARY:
To manage and control all aspects of the Complex Hotel Operations to the required Standards within the agreed budgetary limits and parameters and ensuring guest satisfaction and profit maximization.

POSITION INFO:
MAIN RESPONSIBILITIES:

1. Effectively manage, control and direct Food & Beverage division.
2. Manage all Food & Beverage outlets & Banqueting.
3. Ensure effective communication to all persons by working closely with Groups & Conventions, National Sales, F & B Control, Kitchen and Finance.
4. Responsible in ensuring food hygiene and safety standards.
5. Control of all F&B areas in accordance with the policies and procedures of the company.
6. Plan, organize and direct administrative service within all divisions to ensure maximum productivity, co-ordination, communication and work performance.
7. Personally oversee all VIP events.
8. Ensure IR/HR policies and procedures are applied consistently throughout the F&B department.
9. Control Costs
10. Maximise Profitability
11. Effective business processes that support the achievement of company hospitality goals and objectives
12. Ensure satisfied guests and return business
13. Maintain sustainable competitive edge.
14. Maintain The Hotel Standards

1. Grade 12 qualification (Matric)
2. Formal qualification such as a Hotel School Diploma or University Degree directly related to Food & Beverage is advantageous.
3. 5 years Food & Beverage Management and Hotel Management experience in a four to five star operation in a senior position

• Computer literate in Microsoft Word and Excel is required
• Knowledge of Micros, Opera Food & Beverage and Opera Sales & Catering knowledge will be an added advantage.