Hotel Manager

SUMMARY:
Our Client is looking for a  Hotel Manager to join their team

POSITION INFO:
Area/Location:   Franschhoek, Cape Town
 
Role Overview:
 
The Hotel Manager will be responsible for the overall management and operation of the hotel, including guest services, staff management, financial performance, and property maintenance. This role requires a strategic thinker with excellent leadership skills and a passion for delivering exceptional hospitality.
 
Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning.
• Develop and implement strategies to enhance guest satisfaction and hotel profitability.
• Lead, mentor, and manage a team of hospitality professionals, fostering a positive work environment.
• Monitor and manage financial performance, including budgeting, forecasting, and cost control.
• Ensure compliance with all health, safety, and regulatory requirements.
• Collaborate with other departments within the estate to coordinate activities and enhance guest experiences.
• Address and resolve guest complaints and issues promptly and professionally.
• Maintain high standards of cleanliness, maintenance, and aesthetics throughout the property.
• Develop and implement marketing and promotional strategies to increase occupancy and revenue.
• Stay updated with industry trends and competitor activities to maintain a competitive edge.

• Conduct regular inspections to maintain the highest levels of cleanliness, maintenance, and aesthetic appeal.
• Implement and monitor operational procedures to ensure efficiency and effectiveness.

• Strong leadership and team management skills.
• High attention to detail and a commitment to excellence
• Strong financial acumen and experience with budgeting and financial management.
• Ability to think strategically and solve problems effectively.
• A passion for hospitality and a commitment to delivering exceptional guest experiences.
• Matric

• Flexibility to work evenings, weekends, and holidays as required by the demands of the position.
• Ability to thrive in a fast-paced, guest-centric environment.
• Passion for delivering exceptional guest experiences and dedication to service excellence.

NB! This job is now closed. You can apply for other jobs by uploading your CV.