Hotel Manager

We are offering an exciting career opportunity for an experienced Hotel Manager. We are looking for someone who flourishes in the 5-star hotelier arena – ensuring our guests have a consistently superior experience in all dealings with the hotel, from arrival to departure.
 
If you have solid management and leadership capabilities, is a competent and passionate people-developer, have excellent time and organisational management skills, knows how to plan and execute projects successfully, can demonstrate sound financial management skills, we would love to hear from you.
 
KEY RESPONSIBILITIES: You will be responsible for:

• The joy, comfort and safety of every guest that visits the hotel
• Staff management: hiring competent staff and make sure they are trained to care for our customers in the way that is expected
• Resolving customer complaints that may arise
• Ensure that the 24/7 operations of the front desk, porters, guest operations, switchboard, night management, laundry and housekeeping, our boutique hotel and spa deliver consistently to 5-star, LHW standards
• Financial management, budgeting, strategic planning for all the departments that form part of the hotel division (budgets, CAPEX projects, forecasting, audits, etc.)
• Responsible for strategic planning, innovation and project implementation
• Responsible to manage and oversee rooms refurbishments
• General functions related to the day-to-day operations of the hotel

KEY QUALIFICATIONS AND SKILLS: This position requires:

• A relevant tertiary qualification (minimum of NQF 6)
• A minimum of 3 years’ experience in a similar role (minimum of 120 rooms, 5-star luxury / leisure establishment), LHW practical knowledge, boutique hotel and resort type property experience will be beneficial.
• Knowledge of technology (software and hardware) relevant to hotel management, ERP systems and advanced competency in MS Office are essential. Knowledge of Cimso/SAP will be hugely beneficial.

KEY COMPETENCIES AND BEHAVIOURS:
The role requires someone who is competent in communicating with internal and external stakeholders at all organisational levels (in writing or verbal), establishing and maintaining constructive and cooperative working relationships with others, making decisions and solving problems, and organising, planning, and prioritising work.
 
We are looking for someone who can demonstrate skills and success in terms of the following key work components / activities:

• People development and empowerment
• Developing operating strategies, plans, or procedures
• Developing, implementing and upholding service standards and norms
• Efficient staff management and inspirational leadership skills
• Financial acumen (knowledge and practical) – budgeting, cost control, financial planning, purchasing, stock management, maintenance, refurbishments, etc.
• Guest service management; customer complaint / problem resolution
• Inspect condition or functioning of facilities or equipment

Key competencies we will be looking for are: initiative, innovation, accountability, cooperation, self-control, attention to detail, stress tolerance, adaptability/flexibility, integrity, social orientation, and complex problem solving.
 
 
Application Process:
Closing date:              25 September 2022
How to apply:           
You can apply online at