Description
Do you feel you have the skills to put the HOST back in HOS(t)pitality?
Trendy hotel in Camps Bay is looking to employ top of a class, proactive & forward-thinking Hotel Manager to manage the day-to-day operations of a pillar in the Camps Bay community. Ideal candidate understands a well-travelled, active and modern client base and values a STRONG guest experience of the HIGHEST QUALITY. This candidate should hold themselves to the high standards that is synonymous with this exceptional property.
MINIMUM REQUIREMENTS:
- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma
- 3 - 5 Years Relevant Experience
- Previous experience in the same or similar position in a 4/5 star hotel
- Familiar with all duties and procedures in Front Office / Reservations Department
- Food and Beverage experience is advantageous
- MS Office (Word, Excel and Email) is essential
- Opera experience is essential
- Open mind and go-getter attitude
The Ideal candidate would:
- Be review and guest driven
- Understand and capitalize on the key guest demographic
- Deadline driven
- Be Innovative
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter rather than being a trend follower.
- Awake and foster loyalty in staff to the brand
- Develop and build guest relationships, promptly respond to guest's needs, and execute initiatives to increase revenue
DUTIES & RESPONSIBILITIES:
- Maintain efficient check-in procedures.
- To ensure effective liaison between reservations and front office staff with other departments.
- To ensure that accounts are balanced daily.
- To ensure effective and accurate check-out facilities.
- To ensure company policy is maintained within Housekeeping department.
- Maintain exclusivity procedures in your Hotel.
- To carry out systematic checks of all Front of House, Guests.
- Areas and Back of House Areas for maintenance requirements.
- Repairs, to ensure that these are actioned without delay – 100% facilities.
- To ensure maximum Security in all areas under your control.
- To be familiar with all H&S measures.
- Debtors control – no open accounts.
- Travel Platform Management – manage commission structure.
- Sign all your front desk and housekeeping purchase orders.
- Conduct monthly asset counts.
- Understand your kitchen and restaurant man-plans.
- Achieve your targeted beverage cost.
- Achieve your target food cost.
- Ensure your service is of a high quality.
- No variations from the agreed standards on food presentation from the Food consultant.
- Clean kitchens and restaurants / bars.
- 10 Day food stock counts to be actioned.
- Daily beverage counts need to be actioned.
- Sign all your food and beverage purchase orders.
- Conduct monthly asset counts.
- Monitor daily cash up’s to avoid risk.
- Monitor daily variance reports and action shortages.
- Monitor daily void report and sign off all voids.
- Understand the ownership roles and levels of responsibilities of your team.
- Manage your staff through their HR files – know where they live, who is their street committee, their hobbies and passions.
- Custodianship list should be regularly updated and evaluated.
- Update your Aesthetics and Facilities files monthly for any new additions.
- Sign off your income statement monthly.
- Ensure Asset List is updated and signed off monthly and updated in your Facilities File.
- Regularly check the Key Procedures, Store-keeping.
- Procedures, Standard Office Procedures and Luggage Procedures.
- Work in conjunction with HR to ensure the most effective Appointments.
- Maintain uniform standards of all departments.
- To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effective.
- Implementation of Company Standard Operating Procedures and ensure it is maintained.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- Conduct regular staff meetings.
- Participate in progressive discipline in conjunction with Human Resources.
- Monthly and weekly rosters and follow-up on time attendance and leave forms.
- Progressive discipline where applicable.
- Considers the impact on the business.
- Demonstrates a sincere positive attitude towards getting things done.
- Understands and addresses group objectives.
- Develops solutions that improve organizational performance.
If you feel you are up to the challenge to steer a pillar of Cape Town Tourism in an ever evolving hospitality world to greater and higher success, this is the position for you! Apply immediately.
To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself to info@careercustodians.com
**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**
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