Hotel Receptionist / Manager

SUMMARY:
Nestled within the scenic vineyards of Stellenbosch, our client's charming hotel is seeking an enthusiastic and guest-oriented Hotel Receptionist/Manager to join our clients welcoming family.
If you’re passionate about creating exceptional first impressions and ensuring that every guest’s stay is unforgettable, we want to hear from you!

POSITION INFO:
Responsibilities:

• Offer a warm and friendly welcome to all guests upon arrival and assist them with check-in and check-out procedures
• Handle reservations both over the phone and online, managing bookings and guest inquiries with professionalism
• Provide information to guests about hotel facilities and local attractions, making recommendations to enhance their stay
• Address guests' needs and complaints, ensuring they always feel listened to and taken care of
• Manages housekeeping teem and coordinate with maintenance teams to ensure room readiness and address any issues promptly
• Maintain accurate guest records and manage billing processes
• Support the hotel's broader team by collaborating successfully across departments
• Manage staff, including hiring, training, and scheduling
• Ensure adherence to the highest standards of hospitality and cleanliness
• Collaborate with the culinary team to enhance the guest dining experience
• Coordinate with the events team to ensure flawless execution of functions
• Check on guests at the restaurant

• Previous experience in a hotel reception or front desk role.
• Outstanding communication and interpersonal skills
• Ability to work efficiently both independently and as part of a team
• Strong organizational skills with attention to detail
• Proficiency in using hotel management software, Semper, Night Bridge Pastel, and MS Office applications
• A friendly and professional demeanour
• Fluent in English; additional language skills are a plus
• Flexibility in working hours, including weekends evenings and holidays
• Strong leadership skills with the ability to motivate a team
• Excellent communication and interpersonal skills
• Proficient in budgeting, forecasting, and report generation
• Familiarity with the Stellenbosch area and its offerings is a plus
• Own transport
• Good health
• Restaurant Front of house experience
• Payroll and pastel accounting will be an advantage